Return & Refund Policy

Service Nature

Our offerings are primarily digital and service-based (e.g., websites, software development, digital marketing, hosting/maintenance). Because work begins after confirmation, these services are not eligible for traditional “returns”.

Refund Policy

• Non-refundable Services: Once a project has started, resources are assigned, or deliverables are shared, fees are generally non-refundable.
• Payment Errors: If payment is made in error (duplicate/incorrect payment), we will review and may process a refund after verification.
• Non-delivery: If a service was paid for but not initiated/delivered due to our side, refund eligibility will be evaluated.
• Request Deadline: Refund requests must be submitted within 7 days of payment.

Refund Request Process

To request a refund, email us with your payment proof (transaction ID / receipt), service details, and reason for request. If the request is eligible, the refund will be processed within 7–10 working days (depending on bank/payment gateway timelines).

Cancellation

Cancellations requested before project initiation may be eligible for a partial refund after deduction of administrative and planning charges. Once the project is initiated, cancellations are treated as per the refund policy above.